1. What we collect
When you use a Printex kiosk, we collect: the file you upload, your chosen print settings, your email address (to sign in and show your order history), and payment confirmation details from our payment processor. We don't ask for your name, phone number, or any other personal detail.
2. Your account and sign-in
We use passwordless sign-in: every time you sign in on a new device, you enter your email and we send a fresh one-time 6-digit code to verify it's really you — even if that email has signed in before. Once verified, you stay signed in on that device for up to 20 days, so you don't need to re-verify every visit during that time.
3. Cookies
We use one cookie: a session cookie that keeps you signed in, described above. It's strictly functional — we don't use advertising, analytics, or tracking cookies, and we don't sell or share data with advertisers. You can clear this cookie any time via your browser settings or by signing out.
4. How we use your data
Your file and print settings are used only to complete your print job. Your email is used to sign you in, show your last 5 orders, send you order-related messages (like a refund confirmation), and — only if you choose to leave feedback — to apply a one-time discount to your next order. Payment details are processed securely by our payment provider (Razorpay); we never see or store your card or UPI details.
5. File handling and retention
Uploaded files are stored temporarily on encrypted cloud storage, never on the kiosk itself in the long term. They're deleted automatically:
- Immediately, if your payment quote is rejected (e.g. invalid file, printer out of ink/paper).
- Within 15 minutes, if you never complete payment.
- As soon as your job finishes printing, or fails and is refunded.
We never open, read, or share the contents of your document with anyone. Files never touch our main application server directly — they move straight between your device and encrypted storage, and from there to the printer.
6. Order history
We keep a record of your last orders (date, file name, amount, and status) so you can track them from your account page and so we can process refunds or complaints. This record is tied to your email and is visible only when you're signed in.
7. Security
Files and account data are transferred and stored using industry-standard encryption. Each print job is identified by a unique, unguessable code so no one else can access your job.
8. Sharing
We don't sell or share your files, email, or order data with third parties, except payment processors needed to complete your transaction and, where legally required, law enforcement.
9. Your choices
You can sign out at any time from the account page or the menu. To have your account data deleted, contact us — see below.
10. Contact
Questions about this policy, or want your data deleted? Reach us via our Contact page.